PRIVACY POLICY

1. INTRODUCTION

 

1.1    Crystal Palace takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our website. The website and services we provide are collectively referred to as "Services". Users refers to a user who use our Services. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully.

 

1.2    Personal data means any information about an individual, whether recorded in a material form or not and whether true or not, who can be identified from that data (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.

 

1.3    By using the Services, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our website. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or website, including placing of any orders, shall constitute your acknowledgement and acceptance of the changes made to this Privacy Policy.

 

1.4    This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.

 

 

2. WHEN WE RECEIVE YOUR PERSONAL DATA

 

2.1. During the course of your use of the website and the provision of the Services, we may receive personal data from you in the following situations:

 

a) When you browse our website.

 

b) When you apply for, subscribe to or otherwise use any of the Services.

 

c) When you make a transaction regarding the products available on the website.

 

d) When you activate or use any payment-related functions available on the website or provided by our third-party service providers.

 

e) When you subscribe to our publications or marketing collaterals.

 

f) When you enter a competition, promotion or survey.

 

g) When you participate in any activity or campaign on the website.

 

h) When you interact with us offline.

 

 

3. THE PERSONAL DATA WE COLLECT FROM  YOU

 

3.1    During the course of your use of the website and the provision of the Services, we may collect personal data as follows:

 

a) Identity data, such as your name, gender, profile picture, and date of birth.

 

b) Contact data, such as billing address, delivery address, email address and phone numbers.

 

c) Account data, such as bank account details, bank statements, credit card details and payment details (such account data may also be collected directly by our affiliates and/or third-party payment service providers).

 

d) Transaction data, such as details about orders and payments, and other details of products and Services related to you.

 

e) Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and website, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the website.

 

f) Usage data, such as information on how you use the website, products and Services or view any content on the website, including the time spent on the website, items and data searched for on the website, access times and dates, as well as websites you were visiting before you came to the website and other similar statistics.

 

g) Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the website.

 

h) Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your email or call history on the website or with third-party customer service providers.

 

i) Additional information we may request you to submit for due diligence checks as required for identity verification (such as copies of government-issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.

 

 

4. USE AND DISCLOSURE OF YOUR PERSONAL DATA

 

4.1    The personal data we collect from you or via third parties may be used for the following purposes:

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a) Processing your order for product

• To process orders, you submit through the website.

• To deliver the products you have purchased through the website. We may pass your personal information on to a third party (e.g. our logistics partner) or relevant regulatory authority (e.g. customs) in order to make delivery of the product to you.

• To update you on the delivery of the products.

• To provide customer support for your orders.

• To verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or Services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.

 

b) Providing Services

• To facilitate your use of the Services or access to the website.

• To display your name or profile on the website (including on any reviews you may post).

• To facilitate the use of the mini-apps available on the website and purchases made via these mini-apps.

• To respond to your queries, feedback, claims or disputes, whether directly or through our third-party service providers.

 

c) Marketing and advertising

• To provide you with information we think you may find useful or which you have requested from us.

• To send you marketing or promotional information about our or third-party sellers’ products and services on our website from time to time.

 

You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material.

 

d) Others

• To conduct research, analysis and development activities (including data analytics, surveys, product and service development and profiling), to analyse how you use our Services, to recommend products and/or services relevant to your interest, to improve our Services or products and/or to enhance your customer experience.

• To respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, or where we have a good faith belief that such disclosure is necessary including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Crystal Palace (including where applicable, the display of your name and contact details).

• Any other purpose to which your consent has been obtained.

 

 

5. SECURITY AND RETENTION OF PERSONAL DATA

 

5.1    We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.

 

5.2    We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes. If you cease using the Site, or your permission to use the Site and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

 

 

6. MINORS

 

6.1    The Services are not intended for minors. We do not knowingly collect or maintain any personal data or non-personally-identifiable information relating to minors. As a parent or legal guardian, please do not allow minors under your care to submit personal data to Crystal Palace. In the event that the personal data of a minor in your care is disclosed to Crystal Palace, you hereby consent to the processing of the minor’s personal data and accept and agree to be bound by this Policy on behalf of such minor.  We will close any accounts used exclusively by such minors and will remove and/or delete any personal data we believe was submitted without parental consent by any minor.

 

 

7. COLLECTION OF COMPUTER  DATA

 

7.1    We or our authorised service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information that in connection with your use of our Services or website. These features help us improve our website and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners to serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or device that record data about your computer or device and how and when the Services or website are used or visited, by how many people and other activity within our website. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third-party advertising partners to serve advertisements o sites across the internet and to conduct data analysis and monitor the usage of the Services.

 

7.2    You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Site or the Services.

 

 

8. THIRD-PARTY SITES

 

8.1    The website may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

 

 

9. WITHDRAW CONSENT, REQUEST ACCESS OR CORRECT PERSONAL DATA

 

9.1    Withdrawing Consent

 

9.1.1    You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us using the contact details below, subject to the conditions and/or limitations imposed by applicable laws or regulations.

 

9.1.2    Please note that if you communicate the withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner, as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

 

9.2    Requesting Access and Correction of Personal Data

 

9.2.1    It is important that the personal data you provide to us is accurate and complete for you to continue using the website and for us to provide the Services. You are responsible for informing us of changes to your personal data, or in the event, you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date.

 

9.2.2 We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.

 

9.2.3 You may request information about your personal data which we have collected, or enquire about the ways in which your personal data may have been used, disclosed, stored or processed by us via the personal account information setting on our website or by contacting us using the contact details below. You may also request correction of any error or omission in your personal data which we have collected in the same way. In order to facilitate the processing of your request, it may be necessary for us to request further information relating to your request. Where permissible under law, we may refuse such correction requests if deemed vexatious or unreasonable.

 

9.2.4 Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

 

 

10. QUESTIONS, CONCERNS OR COMPLAINTS

 

10.1  If you have any questions or concerns about our privacy practices or your dealings with the Services, please do not hesitate to contact: crystalpalace118@gmail.com

 

10.2  If you have any complaint regarding how we are handling your personal data or about how we are complying with Privacy Laws, we welcome you to contact us through email with your complaint.

 

E-mail: crystalpalace118@gmail.com

 

 

 

Last updated:  21 September 2021

 

 

Crystal Palace